Refund, Return & Cancellation Policy

At Aarogya CBD, your healing, health, and peace of mind are our foremost priorities. We source exclusively from certified AYUSH-licensed manufacturers and package every bottle with pharmaceutical care. However, if your order is damaged in transit, defective, or incorrect, we provide a transparent, prompt, and hassle-free resolution.

You are eligible for a Free Replacement or 100% Full Refund within seven (7) days of parcel delivery if:

• The product arrived broken, cracked, or leaking due to courier mishandling.
• The product received differs from the item ordered (wrong strength, wrong volume, or incorrect SKU).
• The factory safety seal was breached or compromised prior to arrival.
• The product has expired or does not match batch COA specifications.

Under the Drugs and Cosmetics Act, 1940 and consumer health safety regulations, consumable botanical medicines, tinctures, drops, capsules, and topicals cannot be accepted for return or restocking once the tamper-evident factory seal is broken or opened, except in verified cases of transit defect or batch contamination.

To expedite transit damage or incorrect item claims, follow these simple steps:

1. Record a brief, continuous unboxing video or capture clear photographs showing the outer parcel label, packaging condition, and the damaged/incorrect product.
2. Email the media along with your Order ID to care@aarogyacbd.com or message our WhatsApp Care Desk at +91-8178120409 within 7 days of delivery.
3. Our fulfillment team will evaluate your ticket within 24 business hours and approve an immediate replacement or refund.

You may cancel your order free of charge at any time prior to shipment handover. Once the order has been handed over to our courier partner and an AWB has been generated, orders cannot be cancelled mid-transit, but can be refused at the doorstep upon arrival.

When an item needs to be returned for verification, Aarogya CBD arranges a 100% free reverse courier pickup from your address. You do not bear any reverse shipping fees for defective, damaged, or mistakenly dispatched items.

Once a refund is approved, the funds are credited directly back to the original source payment method:

Fees paid for teleconsultations with certified Ayurvedic doctors are non-refundable once the consultation appointment has taken place and a clinical prescription or assessment has been issued. If you need to reschedule your appointment, you may do so up to two (2) hours prior to your slot at no additional charge.